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Business Analyst
As a Senior Business Analyst in the ServiceNow squad, you bridge business and IT to design and deliver efficient end-to-end workflow solutions. You ensure business needs are translated into clear functional requirements and support the optimization of internal service processes within an Agile environment.
What will you do?
- Translate business needs into clear, structured functional requirements for ServiceNow solutions
- Analyze and document end-to-end business processes and data flows
- Use modelling techniques such as UML, ARIS, and mock-ups to support solution design
- Challenge and validate business requirements to ensure alignment with ServiceNow capabilities
- Define and document functional specifications according to squad and tribe standards
- Act as interface between business stakeholders, developers, and other IT contributors
- Support end-to-end testing of new functionalities and ensure solution quality
- Contribute to change management and support business onboarding of new solutions
- Participate in Agile ceremonies and potentially take on roles such as Feature Owner or OPUS Owner
- Identify, track, and escalate risks, issues, and dependencies
- Ensure clear and consistent stakeholder communication throughout delivery
- Support continuous improvement of workflows and ServiceNow usage across teams
What do you bring?
- Minimum 6 years of experience as a Business Analyst or Functional Analyst
- Strong experience in business process modelling (UML, ARIS, mock-ups)
- Solid understanding of end-to-end workflow and process design
- Knowledge of ServiceNow is strongly preferred
- Experience working in Agile environments (Scrum, Feature Owner or OPUS Owner experience is a plus)
- Strong analytical and problem-solving skills
- Ability to translate complex business needs into functional solutions
- Excellent stakeholder management and communication skills
- Customer-centric and solution-oriented mindset
- Ability to work independently while collaborating effectively in a team
- Structured, detail-oriented, and delivery-focused working style
- Ability to manage priorities in a changing environment
Languages
- Dutch: Strong written and spoken
- French: Strong written and spoken
- English: Strong written and spoken
Job Details
- Location: Warandeberg, Brussels
- Start Date: 08/06/2026
- End Date: 31/05/2027
- Hours per week: 40 hours
- Working model: Hybrid / onsite depending on squad agreement
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the "Apply" button to submit your application. Alternatively, if you are interested in applying for an open position or exploring potential opportunities, you can fill out our online form.
We are open to discussing various commercial arrangements depending on the volume and nature of the collaboration. Contact us for a tailored proposal.
Our fees are charged to the hiring company and are based on a percentage of the candidate's annual salary. We discuss this transparently during the intake. There are no costs for candidates.
Yes! You can submit an open application via our website. We'll keep your profile on file and reach out when a suitable opportunity arises.
We conduct thorough interviews to assess both technical skills and cultural fit. Depending on the role, we may also coordinate technical assessments or case studies.
Our process consists of several steps: (1) Intake with the client to understand the role and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
We are a driven, personal, and no-nonsense team. We believe in honest communication, long-term relationships, and real impact — for candidates and clients alike.
We ARE Infotech is part of the We ARE group, with years of experience in specialized recruitment. Our IT division focuses exclusively on the tech sector.
We ARE Infotech is headquartered in Rotterdam, the Netherlands, with a second office in Pristina, Kosovo. We operate across Europe.
Yes, we recruit both permanent employees and freelance/interim professionals, depending on your needs.
Depending on the role, we typically present the first shortlist within 1–2 weeks. For hard-to-fill positions, we set realistic timelines upfront.
We combine deep tech knowledge with a personal approach. We don't just match CVs — we match people and cultures. Our consultants have hands-on experience in the tech industry.
You can reach out via our contact form or call us directly. We'll schedule an intake to understand your needs and start the search for the right candidates.
Absolutely. We guide you through the entire process, from CV feedback to interview tips and salary negotiation support.
Yes, our recruitment services are completely free for candidates. We are paid by the hiring companies, so there are no costs for you at any stage of the process.
We specialize in tech and IT roles such as software engineers, data engineers, cloud architects, DevOps engineers, cybersecurity specialists, AI/ML engineers, product managers, and more. We work across various sectors including finance, healthcare, scale-ups, and enterprise.