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Business Enabling Key User
Business Enabling Key User – Expert (Business Support, Training & Change Management)
As a Business Enabling Key User, you act as the bridge between operational business teams and IT, ensuring users are fully supported in their daily activities while driving continuous process improvements. You combine business support, training, change management, and requirements gathering to improve business operations and user adoption across departments such as Sales, Customer Care, and Finance.
What will you do?
- Provide day-to-day support to business users through a dedicated support mailbox
- Guide users through operational issues and act as a second or third-line functional support for complex cases
- Develop and deliver training sessions in Dutch and French for both new and existing employees
- Create, maintain, and continuously improve training materials, work instructions, and user documentation
- Coach Team Leaders and support change management initiatives to maximize user adoption
- Identify process inefficiencies and implement quick wins to improve operational performance
- Analyze business activities and recommend Lean process improvements
- Translate business processes into clear work instructions and ensure documentation remains up to date
- Gather, challenge, and document business requirements for change requests (RFCs) and project initiatives
- Develop business cases and contribute to prioritization together with business stakeholders
- Collaborate closely with Business and Functional Analysts throughout the analysis and implementation lifecycle
- Prepare and execute User Acceptance Testing (UAT) and validate delivered solutions
- Support deployment activities and ensure smooth adoption of new functionalities
- Participate in projects as the business representative, providing requirements, testing, and end-user training
- Improve business reporting, dashboards, Salesforce usage, and overall data quality across business systems
- Represent the business during sprint planning, prioritization meetings, and other project governance forums
What do you bring?
- Minimum 6 years of relevant experience in a business-facing support, key user, or business analyst role
- Strong experience supporting operational business teams within the financial sector
- Proven experience gathering business requirements and developing business cases
- Experience with Lean process improvement and continuous optimization
- Solid knowledge of risk-based testing and User Acceptance Testing (UAT)
- Strong experience creating work instructions, training material, and end-user documentation
- Experience delivering classroom and one-on-one training to business users
- Advanced knowledge of Microsoft Office tools (Excel, Visio, Word, Access, including Macros)
- Practical experience with Salesforce and its business modules
- Strong stakeholder management, coaching, and communication skills
- Customer-focused mindset with a passion for supporting business users
- Ability to work independently while collaborating across multiple business teams
- Structured, organized, and solution-oriented approach with excellent attention to detail
- Comfortable working in both operational support and continuous improvement initiatives
- Strong change management and user adoption skills
Languages
- Dutch: Fluent
- French: Fluent
- English: Fluent
Job Details
- Role: Business Enabling Key User – Expert
- Location: Brussels, Belgium
- End Date: 31/01/2027
- Hours per week: 40 hours
- Working model: Hybrid (50% onsite / 50% homeworking in Belgium)
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the "Apply" button to submit your application. Alternatively, if you are interested in applying for an open position or exploring potential opportunities, you can fill out our online form.
We are open to discussing various commercial arrangements depending on the volume and nature of the collaboration. Contact us for a tailored proposal.
Our fees are charged to the hiring company and are based on a percentage of the candidate's annual salary. We discuss this transparently during the intake. There are no costs for candidates.
Yes! You can submit an open application via our website. We'll keep your profile on file and reach out when a suitable opportunity arises.
We conduct thorough interviews to assess both technical skills and cultural fit. Depending on the role, we may also coordinate technical assessments or case studies.
Our process consists of several steps: (1) Intake with the client to understand the role and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
We are a driven, personal, and no-nonsense team. We believe in honest communication, long-term relationships, and real impact — for candidates and clients alike.
We ARE Infotech is part of the We ARE group, with years of experience in specialized recruitment. Our IT division focuses exclusively on the tech sector.
We ARE Infotech is headquartered in Rotterdam, the Netherlands, with a second office in Pristina, Kosovo. We operate across Europe.
Yes, we recruit both permanent employees and freelance/interim professionals, depending on your needs.
Depending on the role, we typically present the first shortlist within 1–2 weeks. For hard-to-fill positions, we set realistic timelines upfront.
We combine deep tech knowledge with a personal approach. We don't just match CVs — we match people and cultures. Our consultants have hands-on experience in the tech industry.
You can reach out via our contact form or call us directly. We'll schedule an intake to understand your needs and start the search for the right candidates.
Absolutely. We guide you through the entire process, from CV feedback to interview tips and salary negotiation support.
Yes, our recruitment services are completely free for candidates. We are paid by the hiring companies, so there are no costs for you at any stage of the process.
We specialize in tech and IT roles such as software engineers, data engineers, cloud architects, DevOps engineers, cybersecurity specialists, AI/ML engineers, product managers, and more. We work across various sectors including finance, healthcare, scale-ups, and enterprise.