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Project Manager Business
Project Manager Business – Expert (Fraud & Investigations)
As a Project Manager Business within the Fraud & Investigations department, you will play a key role in supporting the Head of Fraud & Investigations in implementing strategic change initiatives and driving the transformation of fraud prevention capabilities. You will lead the implementation of new operational models, improve fraud detection and predictive monitoring processes, and ensure alignment between Business, IT, Risk, Compliance, and Senior Management.
Working in a highly regulated banking environment, you will combine project management expertise, fraud knowledge, business analysis, and stakeholder management to successfully deliver complex transformation initiatives while ensuring regulatory compliance and operational excellence.
What will you do?
- Lead end-to-end implementation of strategic transformation initiatives within Fraud & Investigations
- Define project scope, planning, milestones, governance, budget monitoring, and risk management activities
- Drive the rollout of new operational models while ensuring successful adoption across the organization
- Coordinate change initiatives involving Business, IT, Risk, Compliance, Operations, and other banking stakeholders
- Act as the gatekeeper for project execution, ensuring priorities remain aligned with strategic objectives
- Support the implementation and continuous improvement of fraud prevention and predictive monitoring capabilities
- Analyse fraud processes, transaction monitoring, fraud typologies, case management workflows, and fraud detection models
- Perform business analysis, root cause analysis, and identify improvement opportunities using operational data and KPIs
- Translate strategic business objectives into actionable implementation plans
- Advise senior leadership by providing project reporting, KPI dashboards, progress tracking, and recommendations
- Monitor project risks, dependencies, issues, and mitigation plans throughout the project lifecycle
- Ensure alignment between multiple tribes, squads, and cross-functional teams across the bank
- Facilitate communication between Business, IT, Risk, Compliance, Legal, and executive stakeholders
- Lead organizational change management activities, including stakeholder engagement, communication, and user adoption
- Coach teams throughout transformation initiatives and help manage organizational resistance to change
- Ensure all initiatives comply with applicable banking regulations, including PSD2, Payment Services Regulation (PSR), Belgian Economic Law, AML, and internal governance standards
- Support decision-making through structured reporting, governance meetings, steering committees, and executive presentations
- Drive continuous improvement initiatives to strengthen fraud prevention capabilities and operational effectiveness
What do you bring?
- 8–10+ years of experience as a Project Manager, Business Project Manager, Program Manager, or similar role within financial services or banking
- Proven experience delivering complex business transformation, operational model implementation, or process optimization projects
- Strong background managing end-to-end project lifecycles from initiation through implementation
- Experience leading organizational change and driving business adoption across multiple departments
- Strong understanding of fraud prevention, fraud investigations, transaction monitoring, case management, and fraud typologies
- Experience working with predictive monitoring solutions, fraud analytics, AI/ML-based fraud detection, SAS, SQL, or similar analytical tools is highly desirable
- Strong business analysis skills with experience performing root cause analyses and translating business needs into implementation plans
- Experience collaborating with Risk, Compliance, IT, Operations, and senior business stakeholders
- Knowledge of banking regulations including PSD2, Payment Services Regulation (PSR), AML, and Belgian banking regulations
- Strong stakeholder management skills with the ability to influence executive-level decision makers
- Excellent leadership, coaching, communication, and facilitation skills
- Ability to balance strategic thinking with hands-on project execution
- Strong analytical mindset combined with excellent organizational and planning skills
- Experience working within complex, highly regulated banking environments
- ACFE (Association of Certified Fraud Examiners) certification is considered an advantage
- Experience with core banking systems and fraud detection platforms is considered a plus
Languages
- Dutch or French: Fluent (mandatory)
- English: Fluent
Job Details
- Role: Project Manager Business – Expert
- Domain: Fraud & Investigations
- Location: Brussels, Belgium
- Start Date: ASAP
- End Date: 31/12/2026
- Hours per week: 40 hours
- Working model: Full-time (40 hours/week)
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